Privacy Policy

1. Introduction

Wasel ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly, including:

• Name, email address, and phone number
• Profile photo
• Payment information (credit/debit card details)
• Driver's license and vehicle information (for drivers)

2.2 Location Data

We collect precise location data from your device when the App is in use to provide ride-hailing services. This includes pickup and drop-off locations, and real-time location during rides.

2.3 Usage Data

We automatically collect information about your use of the App, including:

• Device information (model, operating system, unique identifiers)
• App usage patterns and preferences
• Ride history and transaction records
• Communication data (in-app messages between riders and drivers)

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our ride-hailing services
• Process payments and transactions
• Match riders with nearby drivers
• Send ride confirmations, receipts, and service notifications
• Ensure safety and security for all users
• Comply with legal obligations
• Resolve disputes and enforce our Terms of Service
• Improve our App and develop new features

4. Information Sharing

We may share your information with:

• Drivers/Riders: Your name, pickup/drop-off location, and phone number are shared with your matched driver or rider to facilitate the ride
• Payment Processors: Payment details are shared with our payment partners to process transactions
• Service Providers: We may share data with third-party providers who help us operate the App (hosting, analytics, customer support)
• Law Enforcement: We may disclose information when required by law or to protect the safety of our users

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information for legitimate business purposes, such as fraud prevention, or as required by law.

Ride history and transaction records are retained for a minimum period as required by applicable regulations.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your account and personal data
• Opt out of promotional communications
• Withdraw consent for location tracking (note: this may limit App functionality)

To exercise any of these rights, please contact us at waselapp.qa@gmail.com.

8. Children's Privacy

Our App is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

9. Third-Party Services

The App may use third-party services such as Google Maps for navigation and mapping. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes through the App or via email. Your continued use of the App after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: waselapp.qa@gmail.com